Contact Center Solution
Make it simple for your call center agents and supervisors to deliver greater customer experience.
More Than a Call Center
Go beyond just a call center software, Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls, video, omnichannel messaging, integrations and more, out of the box.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Powerful Integrations, Streamlined Workflows
Easily streamline your workflows and empower your teams with ready-made integration with Microsoft Teams, popular CRMs, helpdesks, hotel PMS, and other business platforms.
You also get the ultimate flexibility to build your own with our open APIs.
Provide High Quality Customer Service
Connect customers to agents
With easy to set up IVR menus, call queues, and intuitive agent dashboard, managing calls is easy.
- Set flexible queue strategies (Rrmemery, liner, etc.)
- Provide automatic call back option during busy times
- Monitor active call traffic anytime at a glance
Enhance call waiting experience
Proactively serve customers in the queue with valuable information such as their queue position, estimated wait time, queue callback instructions, holiday greetings, and other customized prompts, ensuring a seamless and engaging experience.
Fine tune the call flow
Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in, and call recording functionality.
Couch agents with ease
Easily spot queue traffic trends with a quick glance at the web-based Queue Panel, efficiently dispatch calls by simply drag-and-drop actions, and optimize agent staffing in real-time to maximize call center efficiency.
Implement missed call follow-up
Never lose track of a missed call in your call center. With intuitive queue missed call list, easily label the follow-up status of your missed calls using tags, and enable agents to call back your customers with one click.
Set SLA for quality assurance
Auto-monitoring 17 key call center performance metrics and your predefined Service Level Agreement (SLA) on Wallboard. Receive real-time alerts when it reaches the threshold.
Conduct satisfaction survey
Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys, customer satisfaction reports, and comprehensive per queue/agent performance reports.
Unified Agent and Supervisor Workspace
Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
- Active & waiting call activities in one view
- Drag & drop call management
- Complete view of agent availability & performance data
- Real-time queue performance metrics tracking and display
- Role-based feature access control
Intuitive Reports,
Easier Management
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.
You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
Save 17%
Trial Plan
Free
Included with the the appliance
- Telephony Features
- Business Features
- Administration & Security
- Unified Communications
Require additional subscription
- Team Chat
- Remote Access Service
Enterprise Plan
$9.90/ agent/month
Included with the the appliance
- Telephony Features
- Business Features
- Administration & Security
- Unified Communications
Require additional subscription
- Team Chat
- Remote Access Service
- Remote SIP Service
- Call Center
- Omnichannel Messaging
- Phonebooks
- Call Accounting
- Voicemail Annoucement
- CRM Integration
- Helpdesk Integration
- Microsoft 365 Integration
- API
Ultimate Plan
$14.90/ agent/month
Included with the the appliance
- Telephony Features
- Business Features
- Administration & Security
- Unified Communications
Require additional subscription
- Team Chat
- Remote Access Service
- Remote SIP Service
- Call Center
- Omnichannel Messaging
- Phonebooks
- Call Accounting
- Voicemail Annoucement
- CRM Integration
- Helpdesk Integration
- Microsoft 365 Integration
- API
- Windows Active Directory Integration
- Video Conferencing
- Video Calls
- Linkus Client SDK
Trial Plan
Free
Included with the the appliance
- Telephony Features
- Business Features
- Administration & Security
- Unified Communications
Require additional subscription
- Team Chat
- Remote Access Service
Enterprise Plan
$95.90/ year
Included with the the appliance
- Telephony Features
- Business Features
- Administration & Security
- Unified Communications
Require additional subscription
- Team Chat
- Remote Access Service
- Remote SIP Service
- Call Center
- Omnichannel Messaging
- Phonebooks
- Call Accounting
- Voicemail Annoucement
- CRM Integration
- Helpdesk Integration
- Microsoft 365 Integration
- API
Ultimate Plan
$156.90/ year
Included with the the appliance
- Telephony Features
- Business Features
- Administration & Security
- Unified Communications
Require additional subscription
- Team Chat
- Remote Access Service
- Remote SIP Service
- Call Center
- Omnichannel Messaging
- Phonebooks
- Call Accounting
- Voicemail Annoucement
- CRM Integration
- Helpdesk Integration
- Microsoft 365 Integration
- API
- Windows Active Directory Integration
- Video Conferencing
- Video Calls
- Linkus Client SDK
Ready to enjoy the service?
Access all the features in no time with 30-day free trial of Yeastar P-Series Phone System.
Phone Numbers :
+218941000533